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We understand that situations may arise where you need to request a refund. Please review our policy below to determine if your situation qualifies for a refund:
1. Dissatisfaction with the Product:
As a small business, we invest significant time and resources into selecting products that we believe our customers will love. We encourage all patrons to thoroughly research and ensure that the product they are purchasing meets their needs before placing an order. Due to operational costs already incurred, we consider all sales final and do not offer refunds for dissatisfaction with the product.
2. Incorrect Item Received:
If you receive an item that is entirely different from what was ordered (e.g., ordering a dress and receiving a pair of shoes), we will arrange for a replacement. Please provide three photos from different angles of the item you received to expedite the replacement process. There is no need to return the incorrect item.
3. Items Not Received After 30 Days:
If your item has not been received within 30 days (excluding shipments marked as delivered by the carrier), you are eligible for a free replacement. A replacement order will be created with the same shipping speed as the original. If the tracking status shows "delivered," please contact your local post office for assistance.
Requesting a Refund or Replacement:
If your situation aligns with any of the above scenarios, please submit a ticket through our Contact Form. We will respond within 48 hours.
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If you require further assistance, submit a ticket here. We will respond within 48 hours.