Received a Damaged or Incorrect Item, or Haven't Received My Order

1. We understand the frustration of receiving a damaged or incorrect item, or not receiving your order at all. Here's how we can assist you:

   Eligibility for Replacement:

   • Damaged or Incorrect Items:

     • If you receive a damaged or incorrect item, please contact us within 7 business days of delivery.
     • We will process a replacement order with the same shipping speed as your original item.

   • Items Not Received After 30 Days:

     • If you haven't received your order within 30 days (excluding shipments marked as delivered by the carrier), you're eligible for a free replacement.

   Required Information:

   • For Damaged or Incorrect Items:

     • Please provide three photos from different angles of the item you've received.
     • These photos will help us expedite your replacement order.
     • There's no need to return the damaged or incorrect item.

   • For Items Not Received:

     • If your tracking status shows "delivered," please contact your local post office for assistance.
     • You can find carrier contact information here.

   Important Notes:

   • Final Sale Policy:
     • All sales are final.
     • If you received a defective or incorrect item, or didn't receive your order after 30 days (excluding shipments marked as delivered), we will process a replacement instead of a refund.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.