When will my order ship and get delivered?

Shipping Timeline

• Processing Time: Orders are typically dispatched within 1 to 5 business days after placement.

• Delivery Estimates:

  • Within the United States: Packages usually arrive between 7 to 20 business days after shipment.
  • International Destinations: Deliveries generally take 10 to 25 business days post-dispatch.

If Your Order Hasn't Shipped Within 5 Business Days:

• Check for Confirmation: Ensure you've received a shipping confirmation email with a tracking number. If not, inspect your spam or junk mail folders.

• Contact Us: If there's no tracking information by the 6th business day, please reach out through our Contact Form. Our team is actively monitoring such delays and will provide an update within 3 business days.

Understanding Delivery Timeframes:

• Tracking Information Delays: Initial tracking updates might be delayed due to bulk processing or system lags. Some shipments, especially standard international ones, may not offer real-time tracking. Rest assured, your package is en route and should arrive within the specified timeframe.

• If Delivery Exceeds Expected Time:

  • U.S. Orders: If 20 business days have passed without delivery, please allow an additional 5 business days, as packages often arrive shortly after the estimated window.
  • International Orders: For deliveries exceeding 25 business days, similarly, wait an extra 5 business days for potential arrival.

• Extended Delays (Beyond 30 Business Days): We understand the concern prolonged delays cause. Our dedicated team is investigating such issues diligently. We kindly request 2 to 5 business days to provide a comprehensive update.

How We Calculate Shipping and Delivery Dates:

• Estimated Delivery Date: This is determined by adding the transit time to the estimated shipping date.

• Transit Time: Based on the selected shipping method, calculated in business days (Monday through Friday, excluding holidays).

• Order Timing: Placing your order within a specified timeframe ensures timely processing. Your order confirmation email will detail the anticipated delivery date.

Free Shipping Option:

• Delivery Window: Orders shipped via our free shipping method are expected to arrive within 7 to 25 business days.

• Processing Details: To offer free shipping, we utilize the most cost-effective methods, which may result in slightly longer processing times. Rest assured, your order will be shipped to meet the delivery timeframe.

Expedited Shipping:

• • Availability: To maintain affordability, expedited shipping is rarely offered.

  • Delivery Estimates: If available and selected during checkout, expedited shipping typically delivers within 7 to 15 business days for U.S. orders and 10 to 20 business days for international orders.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.